Return, Refund and Shipping Policy

We are able to cancel an order only if it has not already been fulfilled and shipped from our warehouse. If you wish to cancel a previously placed order, please call our customer service department to see if it is not too late to cancel. In the event that the order cannot be cancelled, you are able to return the order for a full refund (less shipping cost). For a full refund, please make sure your return is postmarked within 14 days of order date.

• NO RETURNS ON SALE ITEMS MARKED 50% OFF OR MORE. INTIMATES AND GIFT CARDS ARE FINAL SALE.

• Worn, washed, and/or damaged items will not be accepted for return. Original tags (if applicable) must be attached & intact.

• For defective item claims: contact us within 3 days of delivery date.

• Refund or Store Credit: Returns must be postmarked within 14 days of order date.

• Store Credit Only: Returns must be postmarked within 15 - 30 days of order date.

• If you would like a different size or colour, we suggest ordering the new item and returning the original item. A refund/store credit for the original item will be issued depending on the postmarked date of the returned item (excludes Final Sale items).

• Pickup will be arranged by us. Once the pickup is done and order is received at at warehouse, the exchange order will be processed.

• Returns that do not meet our guidelines will be sent back at your expense and will require to you to indicate your acceptance to pay the shipping fee for the items to be sent back to you.

• We hold unacceptable returns for 30 days. After 30 days, the items will be donated to charity.

How To Make A Return: Shipping 

1. Before making a return please read our policy to ensure that your items meet the guidelines.
2. Include your slip that arrived in your package in with your return. If you do not have the slip that came with your order, please write the name you placed the order under on a slip of paper and include that in with your return.
3. Mail the return to the address on the slip included with your order.The address is: